Returns and Refunds
We’re bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you.
Returns & Exchanges
- Get in touch with our After-Sale Customer Service by sending us at email [email protected]. Ask for the permission of returning and refund according to our policy stated.
- Place the item(s) in the original packing and seal the parcel securely. And then inform us of the return information(Details Below) by email.
- Choose the postal service to send back your return package. (Please kindly use a postal service that is trackable. In the event of package loss or package damage during transit, we will not be responsible in such cases. Therefore, we recommend adding insurance to your returned package to secure its safekeeping.)
- Returns will be processed within 7 days upon receipt of your package.
PS: Please write your order number which can be found in your account or the order confirmation email on the package like SGS0001 to make it be recognized easily, so we can solve your problem as soon as possible.
- Order No., for example, SGS0001
- Item No., for example, SCP000001_B_100
- The quantity of each item
- Photo of the products you sent back
- Photo of the shipping label on the package we sent to you
- Photo of the shipping label in the package you sent to us
- We only accept returns within 15 days of receiving the order.
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s opened, used, damaged, or altered in any way.
- All returns must first be approved by our Customer Service Team. We do not accept returned items that were sent back by you directly without checking with us first.
Return Shipping Fee
- The return shipping cost is covered by us if it has been proven to be provided in error by our company, including wrong items sent by us, quality problems and other reasons which accepted by our customer services team. Once we receive the items, we will offer compensation or resend a replacement.
- If you ordered an incorrect size, or product or simply want to exchange the item, we can also allow a return. You are responsible for the shipping fee, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
- We do not accept packages returned using the C.O.D. service.
- If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refunds will be processed within 7 days upon receipt of your package. We offer a full refund on any items that are found to be faulty or damaged due to our fault.
Please contact our Customer service by email to get the return address.
Online Service Time - 9:00 am to 6:00 pm CST office hours